Help and support

WP-TimeKeeper for web, iPhone and iPad

WP-TimeKeeper is time tracking for Swiss small and medium-sized businesses. Here you find answers to common questions and reach our support: support@waterproof.li

Account and sign-in

You get your account from your company: your manager adds you to WP-TimeKeeper and you receive an invitation e-mail to choose your password.
You can sign in to the web app at timekeeper.wpsolutions.ch and in the iPhone or iPad app – with the same e-mail address and password.
Forgot your password? Tap “Forgot password?” on the sign-in screen; you receive a link that is valid for 60 minutes.
If you work for several companies, switch the company at the top of the web app or under “Profile” in the app.

Common questions about the app

Does the timer keep running when I close the app? Yes. The timer runs on the server – even when the device is locked or switched off – and is also shown in the web app.
When am I reminded of a running timer? After the working time you set under “Profile → Timer reminder” (default 8 hours). Allow notifications for the app in the iPhone settings.
I forgot to stop the timer. Stop it and correct the entry under “Today” or “Month”. More than 16 hours can't be saved – discard the timer and enter the time by hand.
Face ID doesn't work. The app falls back to the device passcode. You turn the protection on or off under “Profile → Security”.
I can't change an entry. Your company can lock older periods. Please ask your manager.
My target time, holidays or public holidays are wrong. Workload, weekly hours, holiday entitlement and canton are set by your company – please contact your manager.

Contact

Write to us at support@waterproof.li. So that we can help quickly, please tell us your company, your device (e.g. iPhone or browser) and the app version (at the bottom of “Profile”). Questions about your working times or holidays are answered by your company.

Waterproof digital media design GmbH · Eggenrain 16 · 5444 Künten · Switzerland